Frontier phone service reviews on ConsumerAffairs Website
The first site I visited was ConsumerAffairs and there was an overall star review rating of 3.9 out of 5 stars. I didn’t find any good reviews of Frontier phone service on the first page so we will start with the bad reviews. A lot of customers were not happy with the internet service, customer service and cancellation issues. Quite a number of them complained about Company’s tech support, claiming most of the time no technician was sent out to fix or attend to any issues. Some customers also complained about the lack of service of the company. Here’s one of the reviews: Now, on to the good reviews, some customers were satisfied with the Company’s tech support, customer service and internet service. Here’s one: The most egregious part of the company is their “no service.” I am currently scheduled for a technician to come out 5 days after the initial disruption of service to get my Internet and TV service restored. This is about the third time I have had to wait between 3 to 5 days for a technician to be scheduled. This is unconscionable! (Source)
Frontier phone service reviews on Trustpilot website
The other site I visited was Trustpilot and 94% of the reviews on the site were bad. There were very few good reviews on the site and the good reviews I found were happy with Frontier’s tech support, customer service and internet service. Here’s one of the reviews: For the bad reviews, a lot of customers still complained about the company’s tech support. A lot of reviews were about promising to send a technician but the technicians never came even after weeks. Customers were also unhappy with the slow internet service and outages and ( according to the reviews) not so friendly tech and customer service. Here’s one of the reviews: (Source) An hour before the final hour from which they stated their installation tech would come out, they send an unexpected text message stating that they cant come out and that the appointment was pushed back 2 weeks later. Called to see what was going on; took forever to get someone on the line just to hear “oh well… what could we do?”… ended up canceling and was told to get an email cancellation confirmation… its been over 4 hours without an email… chirp chirp’ worst, non professional mickey mouse company… Last Words After going through different sites and reading a lot of reviews, it seems like Frontier has a lot of areas to improve on. The feedback from customers are not quite encouraging.
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