In summary, Telemarketing is a software that enables businesses to accomplish their goals by using a telephonic system in a repetitive or straightway form. Below is a curated list of Top Telemarketing Tools you can find in the market.
1. Bitrix24
Bitrix24 is a collaboration, communication, and telemarketing software introduced in 2012 to unite each organization. Bitrix24 offers a full suite of management tools, communication, and social collaboration for various types of teams. It is also available both On-Premise and On-Cloud, including Project management, Calendars, File sharing, CRM, etc. Features of Bitrix24:
Bitrix24 helps create and design websites using tools such as Responsiveness, Free domain name, Online store, Landing page, Visual editor, Templates, and Free hosting. CRM including Online payments, Customer support, Email marketing, Sales automation, Lead management, and Pipeline management Bitrix24 helps complete tasks with functionalities such as external users, Project workgroups, Task templates, Time tracking, Kanban, and Gantt charts. It supports communications such as HR systems, User groups, Document management, Email, Social intranet, Calendars, video, and chat. Bitrix24 offers access to numerous free tools for Client management, E-commerce support, Customer support, and project/task management.
2. EVS7
Electronic Voice Services, also known as EVS7, is a telemarketing software that was launched in 1993 in Texas. The organization believes they can increase calls by three hundred percent and enhance your productivity by developing innovative and simple-to-use phone dialer software. Also, it builds customer trust, offers success to all types of business, and offers transparency in their solutions. This makes it a trustworthy telemarketing solution. Features of EVS7:
EVS7 provides CRM integrations, Pre-recorded voicemail drops, Unlimited customer support, and flexibility. With EVS7, it is easy to know your bill because there are no extra or per minute support excessive usage fees. It helps build more profits by making multiple calls in lesser time to see fantastic ROI With EVS7, you can stay organized with a built-in CRM that monitors each client appropriately. It allows for more calls in less time with every plan since they come with a power dialer that enables you and your team to dial more efficiently and faster.
3. PhoneBurner
PhoneBurner is an excellent software for lead generation and outbound call making. It has power dials and leaves emails & voicemails. It creates emails, records voicemails, and imports lead to the contact manager. It helps you choose the contact you wish to call and begin your dial session. Also, it lets you convert more sales and make more connections. Features of PhoneBurner:
PhoneBurner is easy to use. It helps carry out custom reporting, Automated lead distribution, and Advanced email tracking. It provides Free onboarding, Administration reports, Self-updating reports, and Cloud-based that allows you to dial from anywhere. It provides local caller IDs, text messages for more conversations, and lead distributions to teams. It possesses a power dialer that helps increase workflow automation to track and send emails, sales CRM for managing contacts, and increasing outbound productivity.
4. Vocalcom
Vocalcom is regarded as the best AI-powered Call Center that manages multi-channel customer integrations and offers personality-based routing. Also, it offers you everything in a single place, such as artificial intelligence and digital engagement integration into customer interaction. Moreover, Vocalcom manages customer interactions as one single conversation. Features of Vocalcom:
Vocalcom enables you to sell more and have multiple conversations with instant automation and automated dialing. It provides a new customer platform generation that provides an ROI of about 350 percent for contact center solutions. Vocalcom for sales helps offers a native dashboard to Salesforce, such as list prioritization, one-touch SMS, and multi-line dialing. It helps to keep conversation flowing across social media, email, chat, phone, etc. It is amazingly easy, secure, reliable, and adaptable.
5. CallPro CRM
This telemarketing software is a web-based telemarketing tool with advanced flexibility for outbound calling like lead generation, telesales, and Telemarketing. CallPro CRM offers a full account view for tracking of interaction and better conversations. It also provides progressive dialing for increasing productivity in the total number of social media tools and calls for generating more leads and looking up to contacts. Features of CallPro CRM:
CallPro CRM helps view analytics and increase call volumes to enhance business efficiency effortlessly. It helps generate more leads, build conversations and engagement effortlessly. It provides marketing tools with complete flexible CRM, calls script, calling features, and email marketing campaigns for lead generation. It can work with numerous departments at the same time. It is highly scalable and provides virtually limitless data storage and numerous databases within one system.
6. Calltools
Calltools is regarded as the fastest-growing telemarketing software. It enables you to maximize performance and expand the company’s reach with cost-effective calls. Calltools integrates with some effective tools such as Debtpay pro, Infusion soft, Salesforce, HubSpot, Zoho, etc. Also, Calltools displays daily statistics to help you monitor total calls. It also helps you integrate a webphone to help you take inbound calls and directly connect to the dialer. Features of Calltools:
To make your status dialing and available, it provides effortless campaigns, Inbound capability, and email templates. It has features such as IVR (Interactive Voice Response), Preview dialer, Power dialer, and Predictive dialer. It offers cloud-based platforms with CRM integrations and ten channels for a single agent It includes manager/admin for free with the purchase, and it doesn’t have an excessive or additional usage fee.
7. Five9
Five9 is a telemarketing software that is customizable and easily adapts to your business needs. Five9 enables you to empower agents in order to deliver a high-quality experience to your customers. It is also an all-in-one Contact Center solution that includes Open platform APIs, CRM integration, Analytics, Routing, Omnichannel, etc. Features of Five9:
It has features such as Call scripting, Data import and export, Drag-and-drop interface, feedback management, TTP, Voice mail, etc. It possesses other functionalities such as Social media integration, Search functionality, Real-time analytics, Lead generation, Customizable reporting, Contact history, etc. It supports Call transfer, Calls routing, Call recording, Multichannel, Cloud APIs, Text to speech, CRM integrations, and Campaign management. It is also equipped with Queue call-back, Web call-back, Dialer, Preview, Automatic call distribution, Progressive dialer, IVR, Power dialer, and CTI & screen pop.
8. VanillaSoft
VanillaSoft is a sales engagement platform that offers your team needed tools to close sales and engage with customers. It also enables you to make inside sales process simplified. VanillaSoft offers four ways to improve productivity. These are Speed up the Sales Cycle, Speed to lead, Remove Guesswork, and Work Every Lead the same. Also, it offers solutions for optimizing your workflows. Features of VanillaSoft:
VanillaSoft has various features such as Screen pops, store for compliance, Quality control, Web lead integration, Mass email, etc. It has an Appointment setting module, Customized email templates, Customized web reporting, and Real-time activity dashboard. It supports Lead generation and routing, SMS and Email marketing, Logical branch scripting, VoIP, Call recording, Auto-dialing, Lead and sales tracking, etc. VanillaSoft offers Fundraising, Sales engagement platform, Lead management, Call Center, Telemarketing, and Inside Sales.
9. VICIdial
VICIdial is an award-winning telemarketing software. It is a well-known and open-source platform for the Contact Center solution. VICIdial has more than two thousand features targeting communication and telephony requirements of every business. Although VICIdial is available for free, it also has pricing. Features of VICIdial:
Audit trail, Caller ID, TTP integration, SMS integration, Reporting and statistics, Conferencing, Live chat, etc. Built-in IVR, Call tracking, Limitless voicemail boxes, User timesheets, Outbound and Inbound tools, and Visual Call Center. Quality management, Progressive dialer, Call sharing and logging, Built-in webphone, Backups, Built-in AMD, Blended Call Center, etc. Manual dialer, MySQL database and Integration, Multiple paths of data, Multiple call routing, and Multi agents Remote and Local agent monitoring, Live system updates, Ad hoc query, Activity dashboard, Access control, and API.
10. Ytel
Ytel is a telemarketing software completely ideal for at least ten members, customer care, and multi-channel campaigns. It is a Cloud-based Contact Center and can easily be customized and set-up. It optimizes outbound call efficiency. It is built with better voice APIs and SMS to easily improve customer support and add programmable communications. Features of Ytel:
Text to speech, Voice quality enhancement, VoIP Encryption, IVR voice recognition, etc. Progressive dialer, Preview dialer, Predictive dialer, Power dialer, Call scripting, Collaboration tools, Debugging, and Access controls. Integration with Salesforce, Zendesk, Caller ID, Real-time reporting, Lead capture, Queue priority routing. Contact management, Call recording, Customer profile management and creation, Open API, etc. Automatic call distribution, Integrated online reporting, Call back scheduling, and Lead management.
Conclusion
This article has examined the various best Telemarketing Software and their various features to show their respective importance. Therefore, if you are in search of any of the best telemarketing software, then this article is right for you. If you’re running a large and established enterprise, you should go for EVS7, Vocalcom, Ytel, Five9, or Bitrix24. Also, if you’re running a small or medium-sized enterprise and still desire advanced features, then you can go for Bitrix24, Calltools, PhoneBurner, and CallPro CRM. If you want a tool for agencies or small teams, then VanillaSoft, VICIdial, Bitrix24 are the best choices for small businesses. If what you want is an open-source tool, then VICIdial is the only free telemarketing software available on this list.
